{
  "engine_name": "Real Customer Question Engine",
  "version": "1.0.0",
  "updated": "2026-09-18",
  "status": "seed-corpus-ready; real-customer ingestion not yet connected",
  "critical_disclosure": "The current question corpus is derived from existing site content. It is not presented as verified verbatim customer-question data.",
  "counts": {
    "canonical_questions_total": 1958,
    "customer_like_seed_questions": 1903,
    "editorial_process_questions_excluded": 55,
    "canonical_answers": 1945,
    "priority_questions": 200,
    "question_clusters": 40,
    "pages_with_question_mappings": 871,
    "real_customer_verified_questions": 0,
    "unanswered_customer_like_seed_questions": 13
  },
  "files": {
    "questions": "questions.json",
    "answers": "answers.json",
    "clusters": "question-clusters.json",
    "priority_questions": "priority-questions.json",
    "routing": "question-routing.json",
    "page_question_index": "page-question-index.json",
    "source_types": "question-source-types.json",
    "customer_intake_schema": "schemas/customer-question-intake.schema.json",
    "unanswered_questions": "unanswered-questions.json"
  },
  "workflow": [
    "ingest verbatim question",
    "remove personal data",
    "normalize wording without changing meaning",
    "assign source type and language",
    "match existing canonical question or create new ID",
    "classify category and journey stage",
    "attach evidence-backed answer where supported",
    "route to canonical page/action",
    "aggregate frequency without exposing personal data",
    "use observed gaps to improve existing knowledge before creating new pages"
  ]
}